Why should I open an account with you and can I shop without one?
If you register an account with Tribal Society, we can let you know about any special offers or discounts. It’ll also save you having to enter your shipping details each time you buy from us. You can however shop without one.
How do I create an account?
Go to https://www.tribalsociety.co.uk/my-account/ and enter your email address and desired password (for extra security you should use a mixture of uppercase and lowercase characters, numbers and symbols).
How do I pay for my order?
We accept payment via PayPal and all major credit and debit cards including Mastercard and Visa.
How much do you charge for postage and packaging?
Postage and packaging costs £4.50 for hoodies and jeans, £2.95 for tees and caps. If you have more than two types of items as part of your order, you will be charged the higher shipping rate.
What happens after I’ve placed my order?
After you have placed your order you will receive an email from us to acknowledge your order. Once your credit card payment has been approved and your billing and delivery address have been verified we will process your order.
Can I track my order and how long will delivery take?
You can track your order via Royal Mail on their website using the tracking number which we will email you but only if you request it. We aim to have your parcel to you within 3 to 4 working days
How can I use a voucher code?
You can enter a voucher code on the cart page via the “voucher code” box, or at checkout by clicking the “Have a voucher” message. Any discounts awarded will be shown in the payment breakdown table.
I’ve received an incorrect item what shall I do?
Email us at email@example.com and we will come back to you with a solution
I’ve received an item that I do not want. What shall I do?
Please follow the returns procedure for either an exchange or a refund